Are you a Service Manager with experience in appliance manufacturing who enjoys leading a team? If so, join AGRAMKOW US Inc. in Greenville, SC!

To support AGRAMKOW’s growth in North America, we are looking for a highly motivated and experienced Service Manager to oversee our service operations. In this role, you will manage a team of skilled service technicians, ensuring a smooth and efficient service delivery to our valued customers.

You will collaborate closely with other departments internationally and domestically to maintain high service quality standards, promptly resolve customer issues, and implement strategies to enhance overall customer satisfaction. The ideal candidate will have solid experience with line production, preferably from the appliance, refrigeration industries, or sensor technology.


Key Responsibilities

As Service Manager, your overall responsibility is ensuring high-quality service delivery to our customers. Your responsibilities include:

Lead and supervise service technicians, guiding them to achieve departmental goals
Coordinate service operations for timely resolution of customer inquiries and technical issues
Develop and implement service policies to streamline operations and improve service delivery
Conduct regular performance evaluations and provide ongoing training and development opportunities for team members
Collaborate with sales to identify opportunities for service expansion and improvement
Handle escalated customer concerns and ensure resolutions are achieved on time
Attend customer visits and support the team hands-on in the field
Stay updated on industry trends and best practices to drive continuous improvement in service operations


Qualifications

Bachelor’s degree or equivalent work experience
Hands-on electrical and mechanical experience; software application knowledge is a plus
Proven leadership in line production, preferably within the appliance industry
Strong motivational and coaching skills
Team player fostering a collaborative culture
Inter-cultural experience
Excellent communication and problem-solving skills
Proficiency in Microsoft Office and ERP systems
Experience with order handling in SAP is an advantage, but not a must


About AGRAMKOW US Inc.

AGRAMKOW US Inc. is a company under the Danish company AGRAMKOW A/S, which was founded in Denmark in 1977. AGRAMKOW specializes in innovative technology solutions for refrigeration and automation. Our systems serve automotive, HVAC, and appliance manufacturing industries worldwide. We prioritize data-driven production to enhance quality, productivity, and decision-making for our customers.


Location: Greenville, SC

Start date: As soon as possible
Compensation: Competitive compensation and benefits package
Travel: Approx. 25%